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Fix Disappearing Outlook Add-Ins

  • Updated
Outlook Add-Ins can sometimes disappear, but you can resolve this by toggling off and on the optional experiences in the Security & Privacy settings. Here’s how to do it for Windows and Mac.

 

Mac:

  1. Open Outlook
  2. Go to Outlook (top-left) > Settings...
  3. Select Privacy and uncheck Turn on optional connected experiences. Close Settings.
  4. Restart Outlook
  5. Repeat steps 2-3, but this time, check Turn on optional connected experiences. Close Settings and restart Outlook. 

Windows (New Version):

  1. Open Outlook
  2. Click the Gear Icon in the upper right-hand corner.
  3. Select General on the left side of the new window.
  4. Choose Privacy and data
  5. Scroll down to Privacy settings
  6. Uncheck Turn on optional connected experiences off. Click OK.
  7. Restart Outlook
  8. Repeat steps 2-6, but this time, toggle on Turn on optional connected experiences on. Click OK and restart Outlook.

Windows (Legacy Version):

  1. Open Outlook
  2. Go to File > Options
  3. Select Trust Center > Trust Center Settings
  4. In Privacy Options, uncheck Enable optional connected experiences. Click OK.
  5. Restart Outlook
  6. Repeat steps 2-4, but this time, toggle on Enable optional connected experiences. Click OK and restart Outlook.

Following these steps should help you restore your Outlook Add-Ins. If the issue persists, check for updates or contact IT support.

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