Add shared mailbox in outlook

Prerequisite:  You must first be delegated to the shared mailbox by an administrator (submit a ticket to [e-mail])

• New Mac Outlook
• Mac Outlook (older version)
• Windows Outlook 2016
• Outlook Web

New Mac Outlook

1. From "File" menu, choose "Open" → Shared Mailbox...
   
2. Search for the mailbox you want to open, and click "Add"

Mac Outlook (older version)

1. To open the shared mailbox, click the Tools ribbon at the top, and then Accounts:
   
    
2. Click the Advanced... button:
   
   
3. Click Delegates, then click the + button under "Open these additional mailboxes"
   
   
4. Use the search to find the mailbox you are looking for, and click Add.  
5. Click OK and close all windows until you are back in your Inbox.
6. The Shared Mailbox should appear in your list on the lefthand column within a few minutes (you may have to scroll down to see it)

Windows Outlook 2016

1. Open Outlook.

2. Choose the FILE tab on the top ribbon.

3. Choose Account Settings, then select Account Settings from the menu.
   

4. Select the Email tab.

5. Make sure the correct account is highlighted, then choose Change.
   

6. Choose More Settings > Advanced > Add.
   

7. Type the shared email address, such as [e-mail].

8. Choose OK > OK.

9. Choose Next > Finish > Close.

Outlook Web

See instructions from Microsoft here:

https://support.microsoft.com/en-us/office/open-and-use-a-shared-mailbox-in-outlook-on-the-web-98b5a90d-4e38-415d-a030-f09a4cd28207